Shipping

Claims

Warranty

Product Information

 
Shipping Information
 

NO HAZARDOUS MATERIALS WILL BE SHIPPED VIA AIR. THAT INCLUDES NEXT DAY, SECONDARY, & THIRD DAY SELECT SHIPMENTS.
For delivery status and order changes please call customer service and we will be happy to assist you.
Customer Service:
(610) 252-1464 ext. 13
or in U.S. call toll free (800) 558-5925 ext. 13

For next day service or for emergency needs, please call before 1:00 pm ET. $20.00 in-house service fee will apply.
Customer Service:
(610) 252-1464 ext. 13
or in U.S. call toll free (800) 558-5925 ext. 13

Claims
 

We understand there are special circumstances in which customers may seek merchandise credit and/or return. Customers should first obtain a RETURN MATERIALS AUTHORIZATION (RMA) NUMBER prior to returning any sold product. The RMA number must be clearly written on the exterior of the shipping container and also packed inside the container with the products. If products are returned to ADS, Inc. without an RMA, they will be returned to the customer at the customer’s expense.
In addition, the following terms and conditions apply to all returns:
a. All products returned for credit or exchange must be in the original, unopened, sealed package and in saleable condition, without seals broken and smudged labels. Product returned that is not in saleable condition will not be credited to the customer. For products returned for replacement request - R/A must be issued prior to return and allow14 days for product analysis by our quality control team.
b. No credit will be given for products without a stamp date for shelf life and/or batch ID. We will not accept returns on private label branded products.
c. A copy of the original invoice (or Purchase Order Number) must accompany all products returned for credit or exchange. No credit will be issued if the purchase history of a return cannot be verified.
d. All return credit will be based on the original invoice price.
e. All claims must be reported within 10 days of receipt of goods for full credit. All products returned will have a 20% restocking fee. No merchandise will be accepted for refund or credit after one year of purchase date. Final approval for replacement or credit is at the sole discretion of ADS, Inc.
f. Transportation shipping charges are the responsibility of the customer.
g. Inquiries regarding credits and returns should be directed to our Customer Service Department.  

LOST OR DAMAGED GOODS
Customer must report any shipping discrepancies and /or damages at once. Beyond 10 days from the date of invoice, approval for replacement or credit is at the sole discretion of ADS, Inc.

SHIPPING
American Dental Supply Inc. will secure shipment made via UPS or FedEx for safe delivery. Shipment made by motor or express freight made on Bill of Lading are the responsibility of the transportation company. In the event of loss or damage, a claim should be made directly to the transportation company.

VISIBLE DAMAGE
1. Direct delivery person to note on Fright Bill the nature and extent of damages.
2. Notify the transportation company’s office to inspect the merchandise.

CONCEALED DAMAGE
1. If damage is noticed when merchandise is unpacked notify Transportation Company’s office immediately and request it to be inspected.
2. Do not destroy packing materials until shipment is inspected and claim settled.

IMPORTANT
All claims for loss or damage should be filed immediately with the transportation company making the delivery to your door. Notify ADS, Inc. customer service department after filing the claim.

Warranty
 

American Dental Supply, Inc. makes no warranty of merchantability or any other warranty expressed or implied dealing with the use or handling of these products. We do not assume any risk resulting from improper use of handling of the products whether alone or in combination with other products.

Product Information
 

Products offered by American Dental Supply, Inc. are intended for use by qualified professionals who are familiar with potential hazards and are trained in good laboratory practices. Safety information is provided on our labels and in our Material Safety Data Sheets. An absence of a warning must not be interpreted as an indication of complete safety. Information may not be available on all possible hazards of many materials. American Dental Supply, Inc. dental chemicals and materials are sold FOR LABORATORY USE ONLY. This means that they may not normally be used as DRUGS, COSMETICS, AGRICULTURAL PRODUCTS, FOOD ADDITIVES, or HOUSEHOLD CHEMICALS unless specifically permitted.